Do You Know Your VOIP Provider?

One of the things that I had to deal with during my timultuous time of setting up Instant Call Blast and my previous company was the myriad of VOIP (Voice Over Internet Protocol) providers and resellers that have invaded the web. I dealt with at least 17 different companies to become vendors for my calls before I decided to see what it took to become one myself.

I pride myself on being completely honest. That is something that is a rare commodity in this industry. You want to know who I am? Google “Anthony Morelle.” Of course then you have to figure out if I am the DJ, the Penn State Quarterback, the City of Rochester City meter thief, or some newscaster. I am none of them, but I do hail from Rochester, NY. I do post on other blogs occasionally.

The point I am trying to make, and I cannot stress this enough, find out who you are dealing with. Political affiliations aside, the most important thing to figure out is “are they reputable?” I had a provider in my early days of going solo tell me that he was in business for over 12 years when a background check on his company only showed 2 years. Being in the VOIP Reselling business is quite a challenge. Being involved for over 10 years is unheard of. These companies go out of business faster than you can say “Voice Over Internet Protocol.”

There are other companies that I compete with on the Internet that are less than reputable. It’s important to understand who you are dealing with. I can’t stress that enough. You will see some shady things going on when the prices are real cheap. There is a reason for that folks! I am selling you a pretty reasonable product. If there is only one way to receive payment, then you might want to figure out why.

If a company is affiliated with another, larger VOIP vendor and the reseller tells you that the reason your calls stopped is because the larger company doesn’t like robocalls or voice broadcasts. That person is lying to you and I would highly recommend a refund. Most of the larger companies like Verizon, XO, Comcast, Level 3, Time Warner and many others thrive on these types of calls because they are still making money. One company I dealt with directly told me that they signed up 3 companies like mine last week. Prerecorded phone messages are the wave of the future when getting a message out compared to the cost of postage.

If your provider decides not to answer your help ticket, they joined this place:

http://www.myvoipprovider.com/VoIP_Provider_Graveyard/

The worst part about everything is that the government does nothing. Companies go under, take your money, and set up shop somewhere else under a new name. There was a guy I knew about that owned 3 different VOIP reselling companies in a few years and was still able to operate within the United States. That guy should be in a cell somewhere. Other providers have already been there. Find out who you are dealing with folks.

It doesn’t matter if they are selling you time for a penny a call or half a penny. You get what you paid for. You may be treated with no dignity, no respect, and have to deal with a person who may not even know the definition of “business ethics.” I am only telling you this because I feel you should know. As a former customer to at least 20 companies, I have the experience to know that you will be ripped off when you don’t do your homework.

Why trust me you ask? Well because I am trying to bring back business ethics and customer service to this industry. You aren’t just a bunch of walking dollar signs and I truly believe that I can be an example and a beacon for many of my customers who have been burned in the past by other companies. This technology is very useful with every day applications. You just have to find the right people to deal with.

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